Does working in service mean continually giving in to customers?

It depends on the situation. If you made a mistake, acknowledge it courageously. If someone deliberately harasses you or maliciously causes trouble, protect yourself rather than continually apologising and accepting all responsibility.

A classmate worked part-time at a karaoke venue during my student years. He was articulate and quick-witted. When customers joked about his appearance, he used humour to handle the situation and received considerable tips. I thought he was impressive in setting aside pride and caring for customers. But people have different qualities; that was his response in that setting.

Discussing customers who touch inappropriately or deliberately make unreasonable demands, fellow practitioners also reminded us not to bear it alone. Seek colleagues’ assistance and, where necessary, police help. I agree: report harassment to a supervisor and protect your rights. Speaking up reasonably differs from arguing or using physical force on the spot.

So the lesson cannot be simply to endure, nor to win every dispute. First distinguish your own mistake from someone harming you. Apologise when appropriate and seek help when needed. Serving others should not cost you the ability to protect yourself.